At Pole Dancing Clothing Store, we’re dedicated to providing you with high-quality pole wear that makes you look and feel fabulous. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking

2. Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Includes tracking

Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to love your pole dancing apparel as much as we do! If you’re not completely satisfied, we offer a straightforward returns and exchanges process.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return
  • Exchanges: Subject to availability

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Lingerie (intimate wear)
  • Leotards & Bodysuits (unless packaging remains unopened)
  • Gloves (due to direct skin contact)
  • Any items marked as “Final Sale”

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Pole Dancing Clothing Store team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Items to return/exchange:
– [Product Name] (Size: [Size], Color: [Color], Quantity: [Qty])
– [Add additional items if needed]

Reason for return/exchange: [Please specify]

I confirm that the items are unworn, unwashed, and have all original tags attached.

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Wait for Approval

Our customer service team will review your request within 1-2 business days and email you:

  • Return approval (if eligible)
  • Return shipping instructions
  • Return Merchandise Authorization (RMA) number

Step 3: Ship Your Return

Once approved:

  • Package the items securely in their original packaging
  • Include a copy of your order confirmation or packing slip
  • Write the RMA number clearly on the outside of the package
  • Ship to our return address (provided in approval email)

Refund Process

  • Timeline: Allow 3-5 business days for us to receive and process your return. Refunds are processed within 5-7 business days after we receive your return.
  • Refund Method:
    • Credit/debit card purchases: Refunded to original payment method
    • PayPal purchases: Refunded to your PayPal account

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  • Follow the same return process above
  • In your email, clearly specify the replacement item(s) you want
  • We’ll process the exchange once we receive your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Exchanges are subject to product availability. If your requested item is out of stock, we’ll contact you with options.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or refund

Contact Us

For any questions about our Shipping & Returns policy: